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Margaret’s Fund is a registered charity in England and Wales (210615) It was originally known (and still is known) as the Margaret de Sousa Deiro fund and was originally founded in 1927.

HOW CAN YOU CONTACT US?

If you have any questions or concerns regarding our Privacy Policy or our processing of your personal information, please contact:

The Data Protection Officer Margarets Fund P.O. Box 135, Buntingford, SGll 2XJ.

Email: dataprotection@margaretsfund.co.uk

NOTIFICATION OF POSSIBLE CHANGES TO OUR PRIVACY & COOKIE POLICY

This Privacy & Cookie Policy may change from time to time. For example, we may update it to reflect new legal requirements in line with the EU General Data Protection Regulation coming into force in the UK on 25 May 2018. Please visit this link in order to keep up to date with any changes in our Privacy Policy.

COOKIE CONSENT

By using our website, our social media pages (such as Facebook, and YouTube,), subscribing to our services, donating to us and/or applying for grants from us, you agree that, unless you have set your computer’s browser to reject them, we can place cookies on your device and use that data in accordance with this policy.

For more information about how we use cookies on this site, please review our Cookie Policy below.

PRIVACY POLICY

HOW DO WE COLLECT YOUR INFORMATION?

We may collect information about you directly whenever you interact with us. or example, when you contact Margarets Fund regarding our activities, register your details or apply for a grant, send us or receive any information, engage with our social media or make a donation to us, you may provide us with your personal information.

We may collect information about you from analytics whenever you interact with us. For example, when you visit Margarets Fund websites we may collect information about your IP address your location and your path through our websites and your activities on our websites.

We may collect aggregated or anonymous information when you visit our website or interact with our content. For example, we may collect information about the services you use and how you use them, like when you watch a video on YouTube, visit our website or view and interact with our ads and content.  Please see our Cookie Policy for more detail.

We may also receive information about you when you interact with third parties with whom we work. For example, you might make a donation to us through a third-party website (e.g., Paypal, Just Giving or Stripe) and give them permission to share your information with us.

We may supplement what we know about you with information that is available to the public. For example, in order to ensure that our communication with you is relevant and tailored to your interests, we may collect information about you from publicly-available sources either directly or through third-party subscription services or service providers. See ‘How will we combine and analyse the information we collect about you?’

WHAT INFORMATION DO WE COLLECT?

The information we collect from you directly or from third parties with whom we work, may include:

  • name,
  • address,
  • email address,
  • telephone number,
  • contact preferences,
  • bank account details for setting up a regular direct debit,
  • credit card details for processing credit card payments,
  • employer details for processing a payroll gift,
  • taxpayer status for claiming Gift Aid, and
  • date of birth, age, and/or gender, where appropriate
  • We do not use cookies to collect this type of information. All online financial transactions are done on securely hosted platforms, are encrypted and no credit or debit card or other payment details are stored on our servers.

We may also collect and process information about your interactions with us, including details about our contacts with you through email, post, on the phone or in person (i.e., the date, time, and method of contact), details about any donations you make to us, and any other support you provide to us.  We may also collect and record any other relevant information you share with us about yourself, people on whose behalf you apply for a grant, including your interests or your affiliations with other charities, community groups, or your employer.

DO WE PROCESS ‘SENSITIVE’ PERSONAL INFORMATION?

Under data protection law, certain categories of personal information are recognised as sensitive, including health information and information regarding income (‘sensitive personal data’).  In some cases, we may collect sensitive personal data about people in your care. We only collect sensitive personal data when there is a clear reason for doing so, such as grant eligibility, where we need this information to ensure that we provide appropriate responses and/ or support and our services such as grant giving.

HOW DO WE USE YOUR INFORMATION?

  • We may use your information in a number of ways, including:
  • To provide you with information, products or services that you have requested from us
  • To provide you with information about our work or our activities;
  • To process donations we may receive from you;
  • To fundraise in accordance with our internal policies and procedures;
  • For administrative purposes (for example, we may contact you regarding information requested from us or with a query regarding a donation or application you have made to us);
  • For internal record keeping relating to any donations, grants, feedback, or complaints;
  • To invite you to participate in voluntary surveys or research;
  • To contact you where you have been identified as a contact person for an organisation, such as another charity, non-profit, community organisation or health service (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation);
  • To analyse and improve the content and operation of our website;
  • To analyse and improve our internal processes;
  • To analyse the personal information we collect about you and use publicly available information to better understand your interests, preferences and level of involvement so that we can contact you in the most appropriate way and to ensure that we do not send you unwanted communications;
  • To direct advertisements and other communications to other people who may have similar interests or other characteristics to yours (as described below);
  • To assess your personal information for the purposes of credit risk reduction or fraud prevention; and
  • Where we are required by law to disclose or otherwise use your information.

In particular, we may contact you for marketing purposes by email or text message if you have agreed to be contacted in this manner.  We may also send you service communications via email or text, for example where you have applied for a grant, or you have made a donation.

If you have provided us with your postal address or telephone number, we may send you information about our work or other communications of the kinds described above by direct mail or contact you by telephone unless you have told us that you would prefer not to hear from us in this way.  We provide information about how you can change your marketing preferences below.

HOW WE MAY COMBINE AND ANALYSE INFORMATION WE COLLECT ABOUT YOU

We carefully manage the communications we send you to make sure we are contacting you in the most appropriate way and that we are not sending you unwanted communications.  In order to do this, we may combine the information that we collect about you and analyse what we know about your interests, preferences and level of engagement. We may use third party service providers to assist us in this process.  For more information on how we work with service providers, please see ‘How will we disclose information we have collected to other parties’.

You can opt out of your data being combined and analysed for marketing purposes by contacting our Data Protection Officer as described here. This will mean that you stop receiving communications from us more generally.

In accordance with our legal obligations and our policies we may also use personal information to carry out due diligence on potential or actual donors.  If you opt out of analysis of your data for due diligence purposes, we may not be able to accept donations from you.

HOW WE DISCLOSE THE INFORMATION WE HAVE COLLECTED TO OUTSIDE PARTIES?

We will never sell your details and we never make unsolicited telephone calls to members of the general public and, therefore, never purchase or sell your data in order to do so.

We may disclose your personal information if we are requested or required to do so by a regulator or law enforcement or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect Margarets Fund, for example in cases of suspected fraud, or in order to comply with any other applicable legal obligation.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We take reasonable measures to protect personal information, but we do not guarantee the security of information transmitted to our website, and any transmission is at the user’s own risk. Any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing providers according to the Payment Card Industry Security Standards and are never kept on our servers or in any other media or format.

For financial and technical reasons, we may, on occasion, need to use the services of a service provider outside the European Economic Area (EEA) – this may include a country which does not have the same level of data protection as in the United Kingdom.  However, unless they are located in a country which has been assessed by the European Commission as ensuring an adequate level of protection for personal data, we will only use a service provider outside the EEA on the basis of an agreement with the service provider, designed to protect your data, in the appropriate form approved for this purpose by the European Commission.  We will take all steps reasonably necessary to ensure that your data is processed securely and in accordance with this Privacy Policy.

HOW CAN YOU CHANGE OR UPDATE THE INFORMATION WE HOLD ABOUT YOU?

If you do not wish us to use your personal data for our purposes as outlined above, you can inform us by email or by post.

You can also change any of your preferences at any time (including telling us that you don’t want us to contact you for any purposes) by:

  • Indicating that you do not wish to receive our emails by clicking the ‘unsubscribe’ link in at the end of our any emails we send you;
  • Contacting us through our admin team by email at dataprotection@margaretsfund.co.uk or by writing to us at:

The Data Protection Officer Margarets Fund < span class="address">P.O. Box 135, Buntingford, SGll 2XJ.

Entering your details on the Fundraising Preference Service (FPS) website and choosing

THE MARGARET DE SOUSA-DEIRO FUND

Charity Number 210615

  • This service is run by the Fundraising Regulator and allows you to stop email, telephone, addressed post, and/or text messages from a selected charity or charities by using the online service at www.fundraisingpreference.org.uk or by calling the telephone helpline on 0300 303 3517.  Once you have made a request through through the FPS, we will ensure that your new preferences take effect within 28 days of your request.  More information about the FPS can be found here.

If you have indicated that you do not wish to be contacted for marketing purposes, we will maintain your details on a suppression list to help ensure that we do not continue to contact you for marketing purposes.  However, we may still need to contact you for administrative purposes, including (but not limited to):

  • Processing a donation you have made and any related Gift Aid;
  • Providing you with the information you need in order to complete or edit an application for funding
  • Explaining and apologising where we have made a mistake.

Similarly, if your contact details have changed or you think any information we have about you is incorrect or incomplete, you can always update or correct the information we hold about you by contacting us through info@margaretsfund.org or by editing your details by logging into our website.

WHAT OTHER DATA PROTECTION RIGHTS DO YOU HAVE?

You can make a complaint or raise a concern about how we process your personal data by contacting our Data Protection Officer.  In some circumstances, you have the right to object to our processing of your personal data or to stop us from continuing to make active use of personal data that we retain in our records.

If you are not happy with how we have handled your details or your complaint, you can contact the Office of the Information Commissioner, which oversees the protection of personal data in the UK, or the Fundraising Regulator, which is responsible for overseeing fundraising activities carried out by charities in the UK.

Alternatively, you may choose to contact either the Information Commissioner or the Fundraising Regulator directly about your complaint, regardless of whether you have raised it with us first.

YYou also are entitled to request a copy of the personal information relating to you which is kept on file Margarets Fund (for which we will charge a fee) by contacting our Data Protection Officer.

WHY ARE WE ALLOWED TO PROCESS YOUR PERSONAL INFORMATION?

Our Privacy and Cookie Policies take into account several laws, including:

  • the Data Protection Act 1998
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003
  • General Data Protection Regulation (EU) 2016/679, which comes into force in the UK in May 2018 and replaces the Data Protection Act 1998.

Generally, our processing of your personal information as described in this policy is allowed by these laws because we have a legitimate need to carry out the processing for the purposes described. Some processing may also be necessary so that we can perform a contract with you or because it is required by law. We only use your information to send you communications by email with your consent, and you can always opt out of receipt of communications by post or email as explained below.

YOUR CREDIT OR DEBIT CARD INFORMATION

If you use your credit or debit card to donate to us, we pass your card details securely to our payment processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard and never store your details on our websites or databases or servers.

OTHER WEBSITES

We cannot be held responsible for the privacy of data collected by websites not owned or managed by Margaret’s Fund, including those linked through our website.

EMAILS TERMS OF USE

Emails are not always secure, and they can be intercepted or changed after they have been sent. Margarets Fund accepts no liability if this happens. The contents of emails reflect their author’s views and not necessarily those of Margarets Fund.

Please never send Margarets Fund any financial data through email.

The information in emails is confidential, so if you’ve received one by mistake, please delete it without copying, using, or telling anyone about its contents.

COOKIE POLICY

COOKIES AND HOW WE USE THEM

WHAT ARE COOKIES?

Cookies are files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to other websites that recognise that cookie. Cookies are useful because they allow a website to recognise a user’s device and to target the content displayed to the user’s interests.

You can find more information about cookies at: www.allaboutcookies.org

DOES MARGARETS FUND USE COOKIES?

Yes.

TYPES OF COOKIES

There are two broad types of cookies – ‘first party cookies’ and ‘third party cookies’:

First party cookies are cookies that are served directly by the website operator to your computer, and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site. Basically, these are margaretsfund.org cookies.

Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when you visit other web sites. Third party cookies are most commonly used by us for website analytics and also for advertising purposes.

In addition, cookies may be either ‘session cookies’ or ‘persistent cookies’. Your computer automatically removes session cookies once you close your browser.

Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached. We use both session and persistent cookies.

CATEGORIES OF COOKIES WE USE

  1. Strictly necessary cookies: These cookies are essential for the user to move around the website and to use its features, e.g. shopping baskets and payment, application.
  2. Performance cookies: These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user.
  3. Functionality cookies: These cookies remember choices made by or attributes of the user and enhance the features and content you experience during your visit to our website, e.g. language, appeals visited or user’s location. This cookie is also used to remember a user’s preferences for a font size, or customisable parts of a web page.
  4. Targeting or advertising cookies: These cookies collect information about the users’ browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet. NB. These may also be used to choose the advertisements that are displayed to you on other websites.

WHAT INFORMATION DO WE COLLECT USING COOKIES?

We may collect some, or all, of the information available from cookies when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. We collect this information anonymously.

However, you can choose to use our website anonymously without giving us any information.  Please see ‘Changing your cookie preferences’ below.

  • If you visit our website, we may use cookies to record information about:
  • the areas of the website you visit;
  • the amount of time you spend on the site;
  • whether you are new to the site, or have visited it before;
  • the country, region, city and/or borough associated with your IP address or device;
  • how you came to our website – for example, through an email link or a search engine;
  • the type of device and browser you use;
  • how you use the website and the quality of your experience – for example we may track your bandwidth when viewing videos;
  • how you interact with our donation and sign up forms and application forms – for example what you select as your communication preferences; and
  • any error messages such as 404 page not found that you receive on the site

We use cookies to track how visitors come to our site. For example, we use tracking codes in internet addresses (URLs) to show us whether a visitor has come to our site via a link on a referring website or in a specific piece of marketing and to give us insight into the effectiveness of our marketing. Some of this information may be used by third party cookies to target you with relevant advertising (see below).

Although not through cookies, we measure the success of the emails we send – so we know what subject lines and stories people looked at the most. We receive this information anonymously, we never share that information.

WEBSITE STATISTICS ANALYTICS, TESTING AND PERSONALISATION

Our website currently uses different types of web analytics services including:

  1. Google Analytics, web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

    Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our websites. By using our websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more details please read Google’s Analytics overview.

OTHER THIRD-PARTY COOKIES

You may notice some other cookies that are not related to the Margarets Fund website whilst visiting www.margaretsfund.org. Some of our pages may contain embedded content such as YouTube video, Facebook likes or Google plus material, and you may receive cookies delivered from these websites. Margarets Fund does not control the publication of third-party cookies. To understand more about other sites cookies and privacy statements, please visit the relevant sites.

If you do not want cookies to be stored on your PC it is possible to disable this function without affecting your navigation around the site.

HOW TO DISABLE COOKIES

If you are using Microsoft Internet Explorer and you wish to block Margaret’s Fund cookies, you can perform the following:

  1. On your browser tools menu, select ‘Internet Options’
  2. Click on the ‘Privacy’ tab and then on the ‘Sites’ button
  3. Type into the ‘Address of website’ field: www.margaretsfund.org or www.margaretsfund.co.uk
  4. Click on the ‘Block’ button
  5. Click on the OK button
  6. Find out more information about blocking or deleting cookies using Microsoft Internet Explorer.
  7. Other browsers:

Last updated: April 2018